Physicians Regional Healthcare System hiring HR Customer Service Rep I (REMOTE) in Franklin, Tennessee, United States | LinkedIn (2024)

Physicians Regional Healthcare System hiring HR Customer Service Rep I (REMOTE) in Franklin, Tennessee, United States | LinkedIn (2)

HR Customer Service Rep I (REMOTE)

Physicians Regional Healthcare System Franklin, TN

Physicians Regional Healthcare System Franklin, TN

2 weeks ago

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Job DescriptionWe know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged and career advancement is possible.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Summary:An HR Customer Service Representative, Level I is responsible for the first tier issues of the Contact Center functions supporting the functional towers of the Shared Business Operations (SBO).

Essential Duties And Responsibilities

  • HR Customer Service Reps handle customer interactions through multiple communication channels. They may respond to daily requests received through ServiceNow, inbound/outbound phone calls, respond to emails, engage in live chat sessions, or assist customers through written inquiries and faxes. Proficiency in written and verbal communication is crucial for this role.
  • Troubleshoot different browser based access issues, confirming URL, clearing cache and access issues using a smartphone. Reps are skilled in using Active Directory to confirm employee profile status during web based or app access related issues.
  • HR Customer Service Reps provide first level support across 6 web based and/or app based software applications. Reps are first resolution for support and access to EDD/Ultipro for web based and app.
  • Provide support for Kronos access, password resets and provide support for SSO utilization. In addition, reps support ALC access issues, recruiting and onboarding issues through EDD/Ultipro recruiting and onboarding product a separate application and access from EDD, and access issues for the EDD/Ultipro post employment site.
  • Provide triage support services to perform first resolution on common issues related to Oracle platform during launches and post launch responding to inbound callers. Reps will attempt to offer resolution and/or enter a ServiceNow incident that would require further investigation.
  • Adhere to quality measures and standards captured through quality monitoring and evaluations.
  • Demonstrates a strong desire and empathy to help resolve problems. While striving to project a positive experience for each caller. Thoroughly documents discussions including issue and resolution.
  • HR Customer Service Reps typically work in a performance-driven environment, where specific metrics and standards are used to measure productivity and quality of service. These metrics may include average handling time, customer satisfaction scores, first-call resolution, or adherence to scripts or guidelines.

Qualifications

  • Required Education: High School Diploma
  • Preferred Education: Associates Degree/Bachelor’s Degree
  • Required Experience: One (1) or more years in Contact Center Operations or a customer service and support role.
  • Preferred Experience: Two (2) or more years familiarity with help desk support techniques troubleshooting some technical and non-technical related support issues.
  • Preferred License/Registration/Certification: Six Sigma
  • Computer Skills Required: Google Suite preferred; willingness to learn Oracle and leverage the training, reporting, and process components to excel at role. Knowledge of ticketing systems, like ServiceNow, Zendesk, Jira or similar.

Physical Demands:In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

  • The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
  • The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
  • The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.

INDSBO

  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Other
  • Industries

    Hospitals and Health Care

Physicians Regional Healthcare System hiring HR Customer Service Rep I (REMOTE) in Franklin, Tennessee, United States | LinkedIn (7) Physicians Regional Healthcare System hiring HR Customer Service Rep I (REMOTE) in Franklin, Tennessee, United States | LinkedIn (8) Physicians Regional Healthcare System hiring HR Customer Service Rep I (REMOTE) in Franklin, Tennessee, United States | LinkedIn (9)

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